Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Michael & Sarah Dublin, and reachable via info@michaelsarahdublin.com.

1. Applicability

By placing an order, you agree to these Terms and Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to ensure that our products are accurately described and that all information provided is up to date.

  • Product colors may vary slightly depending on your screen settings.

  • Typographical errors, pricing errors, or inaccuracies may occasionally occur.

  • No rights may be derived from obvious errors or omissions.

3. Ordering and Payment

Orders will only be processed after full payment has been received.

Available payment methods ([Payment Providers]) may vary by country. Customers are responsible for verifying which payment methods are available in their location.

4. Processing and Delivery

  • Processing time (dispatch): 1–3 business days.

  • Shipping time after dispatch: 1–7 business days, depending on the destination.

  • Products are shipped directly from our supplier in China, and customs duties or import fees may apply.

All delivery times are estimates only. Delays caused by high order volumes, public holidays, customs procedures, or circumstances beyond our control do not entitle the customer to cancel the order or request a refund.

5. Returns and Cancellations

Please refer to our separate Return Policy for all return-related terms and conditions.

Orders cannot be cancelled once they have been placed. Refund requests or chargebacks may not be initiated before the item has been delivered and received.

6. Liability

We are not responsible for loss or damage during shipment when tracking information confirms that the package has been delivered to the address provided by the customer.

In all cases, our liability is limited to the purchase price of the relevant product.

Customers are responsible for ensuring that their shipping address is correct and complete.

7. Intellectual Property

All content on this website, including but not limited to text, photographs, logos, graphics, and website design, is the property of [Store Name] and may not be copied, reproduced, distributed, or otherwise used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@michaelsarahdublin.com.

We aim to respond to all complaints within 5 business days.

For complaints regarding product size, fit, quality, or defects, please include clear photographs and a detailed description of the issue.

9. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands.

Any disputes arising from or relating to these Terms and Conditions shall be submitted to the competent court in the district where Michael & Sarah Dublin is established, unless mandatory consumer protection laws provide otherwise.