Privacy Policy

This Privacy Policy applies to all services provided by Michael & Sarah Dublin, reachable via info@michaelsarahdublin.com. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal data that you provide when placing an order, creating an account, or contacting our customer service, including:

  • Full name

  • Shipping and billing address details

  • Email address

  • Phone number

  • Payment information (processed through our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information about your activities and behavior on our website (through cookies)

2. Purposes of Processing

We process your personal data for the following purposes:

  • Processing, shipping, and invoicing your orders

  • Providing customer service and support

  • Sending order updates, tracking information, and relevant communications

  • Improving our services, website, and product range

  • Preventing and detecting fraud and misuse

  • Sending marketing communications, only where you have given your consent

3. Legal Bases for Processing

We process your personal data based on:

  • The performance of a contract (your order)

  • Your consent (for example, for marketing purposes)

  • A legal obligation (such as tax and accounting requirements)

  • Our legitimate interests (such as fraud prevention and improving our services)

4. Sharing Data with Third Parties

Your personal data will only be shared with third parties where necessary for providing our services, including:

  • Our payment providers: [Payment Providers]

  • Our shipping and delivery partners: [Shipping Providers]

  • Our supplier(s) for the processing and shipment of your order

  • Providers of analytics and marketing services (where applicable and subject to your cookie preferences)

Where required, data processing agreements have been concluded with these parties. We never sell your personal data to third parties.

As part of our fulfillment process, some products may be shipped directly from suppliers located outside the European Economic Area (EEA), including China. In such cases, your personal data may be transferred outside the EEA, and we ensure that appropriate safeguards are in place to protect your information.

5. Data Retention

We do not retain your personal data for longer than necessary for the purposes for which it was collected, or as required by law (such as the statutory retention period for tax and accounting records, which is generally 7 years).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can adjust your preferences at any time through the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. All payments are processed through a secure SSL-encrypted connection.

8. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to the processing of your data, withdraw your consent, and request data portability.

To exercise any of these rights, please contact us via info@michaelsarahdublin.com.

You also have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Contact

Michael & Sarah Dublin — info@michaelsarahdublin.com